How Can We Help?
Find answers to common questions or get in touch with our team.
Frequently Asked Questions
Getting Started
How do I create an account?
Download the app from the App Store or Google Play, or visit app.barrelchatter.com. Tap "Sign Up" and enter your email to create a free account.
Is BarrelChatter really free?
Yes! Our Mash Bill tier is completely free forever. You can track up to 25 bottles, create 1 menu, and access the full catalog. Upgrade anytime for more features.
How do I add my first bottle?
Go to your Collection, tap the + button, and search our catalog. If your bottle isn't listed, you can submit it for approval. Fill in the details and save!
NFC Tags
What are NFC tags?
NFC (Near Field Communication) tags are small stickers or tags you attach to your bottles. Tap your phone on the tag to instantly access that bottle's information.
How do I get NFC tags?
NFC tags are available for Single Barrel and Barrel Proof subscribers. You can purchase tag packs in the app or through our website. Basic NFC tags from other sources also work.
Do NFC tags work with my phone?
Most modern smartphones support NFC. iPhone 7 and later, and most Android phones from the last 5 years, can read NFC tags. Check your phone's settings if unsure.
Subscription & Billing
How do I upgrade my plan?
Go to Settings > Subscription in the app or web app. Choose your plan and follow the prompts. You can pay via credit card or through your app store.
Can I cancel anytime?
Yes! You can cancel your subscription at any time. You'll keep access until the end of your billing period, then revert to the free tier.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund.
What happens to my data if I downgrade?
Your data is never deleted. If you exceed the free tier limits, you can still view everything but won't be able to add new items until you upgrade or remove items.
Collection Management
How do I organize my collection by location?
Create storage locations in Settings > Storage Locations. Then when adding or editing a bottle, assign it to a location. You can create locations like "Bar Cabinet", "Bunker", etc.
Can I import my collection from a spreadsheet?
Not currently, but we're working on a CSV import feature. For now, you can add bottles manually or search our catalog to quickly find and add them.
How do I track open bottles vs sealed?
Each bottle has a status field: Sealed, Open, Finished, or Sample. You can also track fill level for open bottles.
Sharing & Groups
How do I share my collection with friends?
Create a Menu in the Menus section. Choose which bottles to include, pick a theme, and share the link. Recipients don't need an account to view it.
What are collector groups?
Groups let you connect with other collectors. Share bottles, post tasting notes, and discover what others are drinking. Create your own or join public groups.
Can I make my collection private?
Yes! Your collection is private by default. You control exactly what you share through menus and groups. Nothing is public unless you choose to share it.
Still Need Help?
We typically respond within 24 hours on business days.